Refund policy

At O-NIZE, we want you to be happy with your purchase. If you're not completely satisfied, we're here to help.

Returns

You may request a return within 30 days of receiving your order. To be eligible, the item must be unused, in its original condition, and in the original packaging.

Refunds

Once we receive and inspect your returned item, we'll notify you about the status of your refund. If approved, your refund will be issued to your original payment method. Please allow several business days for the refund to appear in your account.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery with your order number and photos of the item. We'll work with you to make it right.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Contact Us

For return or refund questions, please contact us at [your customer service email].

O-NIZE reserves the right to update this policy at any time.